Writing a letter of complaint

The next paragraph was a type of letter where someone wrote a complaint.

Dear Sir or Madam:

On July 16 my friend and I arrived at your inn hoping to spend an enojoyable weekend. Unfortunately,because of your poor service, our weekend was a disaster. Since your ad says "have a fabulous time or get your money back," I am requisting that you refund our money.

From the moment we arrived, there were problems with the service. First, a very unfriendly desk clerk couldn´t find our reservation. After waiting almost half an hour, we were led by another unfriendly clerk to our room. The room, wich had a view of a parking lot instead of the bay, had not yet been cleaned, so we found dirty towels on the beds and cigarette butts in the ashtrays. Despite these problems,none of your employees apologized to us. This was no the weekend we had been looking forward to.

Service at your inn was not always like this. My previous visits were always enjoyable because of corteous service and clean rooms with beautiful views. Until things change at your inn, I will never recommend it to anyone. I expect to receive my refund shortly.

sicerely yours,

Dale Thomas