Writing a letter of complaint about a bad service in a coffe estore

Dear sir o Madam:

Last weekend my girlfriend and I arrived at your popular cafetiria lokking for a very nice time to spend together the motto in your window reads " Where your friends are as special as you are," unfortunally the service that day didn´t reflect those words.

As soon as we allrightthere we have a chance to sit at a table and we waiting for almost half an hour for a waiter to help us. There were not to many people for this to hapend. But I have to point out that the music was good in this helped us to be patient.

However, when we were finaly service the waiter spilled a cup pf coffe on my expensive jacket. Its costed me 15 dollars to having clean.My jacket doesn´t look that good anymore.

I had never had an experience such like this anywere. I hope you can understand my complain because I want you refund the money for an other new jacket.

Sincerely yours,

John Way